Indrianawati Usman and Yetty Dwi Lestari, SE., MT and Abi Hanif Dzulquarnain (2015) Designing the Demand Process and Distribution of Pharmaceutical Product of Public Health Centers in Surabaya. In: 2015 International Conference of Organizational Innovation (ICOI 2015, 4-6 Agustus 2015, Royal Ambarukmo Hotel, Yogyakarta, Indonesia.

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Abstract

On healthcare industries, supply chain activity that related with pharmaceutical product (drugs and medical consumables) was very important to ensure high standard treatment for patient and provide sufficient pharmaceutical product supply to drugstore. The purpose of this research was to depict mapping process of internal inquiry and distribution for pharmaceutical product evolving between Pharmaceutical Unit of Health department of Surabaya, Health Pharmaceutical warehouse, and Public health centers along with the issues then formulate a design for process flow to reduce the issues. The research method based on cross sectional case study scheme exert descriptive analysis then utilized with analytical method either quantitative or qualitative. All data collected and analyzed base on mapping process concept Data Flow Diagram (DFD) as a suitable supply chain mapping process for pharmaceutical product. Research result shown that there were four)issues on pharmaceutical product supply chain process, first, pharmaceutical product stock availability in Health Pharmaceutical warehouse, second, pharmaceutical product supply ability from Health Pharmaceutical warehouse. Third, the accuracy of pharmaceutical product planning from Public health centers, and finally pharmaceutical product deficit at public health center. Pharmaceutical product supply chain process in public health center at Surabaya need to be remodel and improved. Data and information integration then exchange between Pharmaceutical Unit of Health department of Surabaya , Health Pharmaceutical warehouse and public health centers is the main key and focus to reduce or minimalize current issues problems on pharmaceutical product supply chain process.

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