PENGARUH TINGKAT KOMPETENSI SUMBER DAYA MANUSIA DAN TINGKAT BUDAYA KINERJA TERHADAP TINGKAT KINERJA PELAYANAN DI PUSKESMAS BALONGSARI, TANDES, SURABAYA

Ervian NoorcheFitriana, 070517833 (2009) PENGARUH TINGKAT KOMPETENSI SUMBER DAYA MANUSIA DAN TINGKAT BUDAYA KINERJA TERHADAP TINGKAT KINERJA PELAYANAN DI PUSKESMAS BALONGSARI, TANDES, SURABAYA. Skripsi thesis, UNIVERSITAS AIRLANGGA.

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Abstract

The purpose of this research is to answer the problem of public service performance influenced by human resource competence and performance culture even simultanly or partially and knowing which one of both in that perspective has a dominant influence to the public service performance. This research is taking place in Puskesmas Balongsari, Tandes, Surabaya. The background of this research is the public service from the puskesmas that is not really satisfying. The problem is all about the waiting-line time, the place, the equipment and the technology that is being used and also the public service from the puskesmas. But the fact is different from the performance in Puskesmas Balongsari, Tandes, Surabaya. The test simultantly determinant coefficient (R2) or influence factor 0.447 or 44.7% with Ftest 10.914 > Ftabel 5.21. And also seeing significe Ftest 0.00 is smaller than 0.05. Partially the result influence or determinant coefficient (r2) is 0.30 or 30% with Ttest 3.407 > Ttabel 2.052 for human resource competence and the performance culture influence factor or determinant coefficient (r2) is 0.218 0r 21,8% with Ttest 2.703 > Ttabel 2.052. However both factors in perspective learning and growth balanced scorecard which have dominant influence to public service performance in Puskesmas Balongsari, Tandes, Surabaya is the human resource competence.

Item Type: Thesis (Skripsi)
Additional Information: KKB KK-2 Fis.AN 13/10 Fit p
Uncontrolled Keywords: PUBLIC HEALTH; PERFORMANCE STANDARD
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD58.7-58.95 Organizational behavior, change and effectiveness. Corporate culture
K Law > K Law (General) > K1-7720 Law in general. Comparative and uniform law. Jurisprudence > K(520)-5582 Comparative law. International uniform law > K3566-3578 Public health
R Medicine > RA Public aspects of medicine > RA1-1270 Public aspects of medicine > RA960-1000.5 Medical centers. Hospitals. Dispensaries. Clinics
Divisions: 07. Fakultas Ilmu Sosial dan Ilmu Politik > Administrasi Negara
Creators:
CreatorsNIM/NIDN
Ervian NoorcheFitriana, 070517833UNSPECIFIED
Contributors:
ContributionNameNIDN/NIDK/NUP
ContributorR. Wahyuni Triana, Dra., M.SUNSPECIFIED
Depositing User: Tn Joko Iskandar
Date Deposited: 23 Feb 2011 12:00
Last Modified: 27 Sep 2016 17:41
URI: http://repository.unair.ac.id/id/eprint/17190
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