Faktor Yang Mempengaruhi Kepuasan Pasien Di Instalasi Rawat Jalan Rs. Bhayangkara Tingkat Ii H.S. Samsoeri Mertojoso Surabaya

Ameilia Kurnia Sari (2015) Faktor Yang Mempengaruhi Kepuasan Pasien Di Instalasi Rawat Jalan Rs. Bhayangkara Tingkat Ii H.S. Samsoeri Mertojoso Surabaya. Skripsi thesis, UNIVERSITAS AIRLANGGA.

[img] Text (HALAMAN DEPAM)
1. HALAMAN DEPAN .pdf

Download (356kB)
[img] Text (ABSTRAK)
2. ABSTRACT.pdf

Download (314kB)
[img] Text (DAFTAR ISI)
3. DAFTAR ISI.pdf

Download (344kB)
[img] Text (BAB I PENDAHULUAN)
4. BAB I PENDAHULUAN .pdf

Download (389kB)
[img] Text (BAB II TINJAUAN PUSTAKA)
5. BAB II TINJAUAN PUSTAKA .pdf
Restricted to Registered users only until 5 June 2023.

Download (373kB) | Request a copy
[img] Text (BAB III KERANGKA KONSEPTUAL)
6. BAB III KERANGKA KONSEPTUAL .pdf
Restricted to Registered users only until 5 June 2023.

Download (315kB) | Request a copy
[img] Text (BAB IV METODE PENELITIAN)
7. BAB IV METODE PENELITIAN .pdf
Restricted to Registered users only until 5 June 2023.

Download (371kB) | Request a copy
[img] Text (BAB V HASIL PENELITIAN)
8. BAB V HASIL PENELITIAN .pdf
Restricted to Registered users only until 5 June 2023.

Download (475kB) | Request a copy
[img] Text (BAB VI PEMBAHASAN)
9. BAB VI PEMBAHASAN .pdf
Restricted to Registered users only until 5 June 2023.

Download (357kB) | Request a copy
[img] Text (BAB VII KESIMPULAN DAN SARAN)
10. BAB VII KESIMPULAN DAN SARAN .pdf
Restricted to Registered users only until 5 June 2023.

Download (315kB) | Request a copy
[img] Text (DAFTAR PUSTAKA)
11. DAFTAR PUSTAKA .pdf

Download (314kB)
[img] Text (LAMPIRAN)
12. LAMPIRAN .pdf
Restricted to Registered users only until 5 June 2023.

Download (598kB) | Request a copy

Abstract

Dimensions of service quality according to (Sower, 2006) is the respect and caring, effectiveness and sustainability, fairness of service (appropriate), information, efficiency, food, first-time impressions and staff diversity. This study was motivated by a decrease of visits in 9 departments (heart department, lung department, obstetrics and gynaecology department, psyche department, orthopedic surgery department, neurosurgery department, medical rehabilitation department, inner disease and acupuncture department) with average number of - 8.89%. The purpose of this study was to analyze the effect of patients’ assessment concerning to hospital factors towards their satisfaction in Outpatient Installation, HS Samsoeri Mertojoso Bhayangkara Hospital in Surabaya. This study was a descriptive study with cross-sectional approach. The sample was 134 respondents, and was taken using stratified random sampling technique, and collecting data was conducted through questionnaires with linear regression used for statistical test. The results showed that variables that influenced patient satisfaction were skills, attitudes, behavior, and responsiveness, as well as waiting time. Its advised that HS Samsoeri Mertojoso Bhayangkara Hospital in Surabaya to improve its attitudes and behaviors during service in outpatient installation.

Item Type: Thesis (Skripsi)
Additional Information: KKC KK FKM 27-15 Sar f
Uncontrolled Keywords: Hospital Factors, Satisfaction
Subjects: K Law > K Law (General) > K1-7720 Law in general. Comparative and uniform law. Jurisprudence > K(520)-5582 Comparative law. International uniform law > K3566-3578 Public health
Divisions: 10. Fakultas Kesehatan Masyarakat
Creators:
CreatorsNIM
Ameilia Kurnia SariNIM101211123027
Contributors:
ContributionNameNIDN / NIDK
Thesis advisorRatna Dwi WulandariNIDN0018107504
Depositing User: Unnamed user with email nafisa@lib.unair.ac.id
Date Deposited: 28 May 2015 12:00
Last Modified: 05 Jun 2020 12:59
URI: http://repository.unair.ac.id/id/eprint/23885
Sosial Share:

Actions (login required)

View Item View Item