DESAK MADE LAKSMI DEVI, 041113100 (2016) DESIGNING BALANCED SCORECARD AS PERFORMANCE MEASUREMENT TOOL(Case Study in RSIA Arafah Anwar Medika Sukodono). Skripsi thesis, UNIVERSITAS AIRLANGGA.
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Abstract
Indonesia’s lack of hospital creates good opportunities for hospital business. But, managing a privately-owned hospital is not an easy task. Measuring the performance of the hospital is needed in order to deliver the best to the patient. Usually, the hospital only see from profitability and the bed occupancy rate. This research will use Kaplan & Norton’s Balanced Scorecard for measuring performance. This research focused on constructing Balanced Scorecard for measuring hospital performance. The object of this research is RS Arafah Anwar Medika Sukodono in Sidoarjo. Usually they only measure only from financial and bed occupancy rate. This qualitative research use Rohm & Halbach’s nine step to Success Framework for Building and Implementing Balanced Scorecard. The result is strategic objectives in financial perspective are profitability, Strategic objectives in customer perspective are give good customer service, establish relationship, and improve hospital image. Strategic objective in internal perspective are deliver positive clinical outcomes, availability of infrastructure, enhance administrative processes, and regulatory and social processes. Strategic objective in learning & growth perspective are human capital, information capital, and organizational capital.
| Item Type: | Thesis (Skripsi) | ||||||
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| Additional Information: | KKB KK-2 A.119/16 Dev d | ||||||
| Uncontrolled Keywords: | Balanced Scorecard, Strategic Objective, Measuring Performance, Hospital | ||||||
| Subjects: | H Social Sciences > HF Commerce > HF5601 Accounting | ||||||
| Divisions: | 04. Fakultas Ekonomi dan Bisnis > Akuntansi | ||||||
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| Depositing User: | Unnamed user with email indah.fatma@staf.unair.ac.id | ||||||
| Date Deposited: | 03 May 2016 10:30 | ||||||
| Last Modified: | 03 May 2016 10:30 | ||||||
| URI: | http://repository.unair.ac.id/id/eprint/30392 | ||||||
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