PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN NASABAH, KOMITMEN AFEKTIF, KOMITMEN NORMATIF, KOMITMEN KONTINUAN SERTA LOYALITAS NASABAH DEBITUR PT. BANK KALBAR DI KALIMANTAN BARAT

NUR AFIFAH, 090970356 (2013) PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN NASABAH, KOMITMEN AFEKTIF, KOMITMEN NORMATIF, KOMITMEN KONTINUAN SERTA LOYALITAS NASABAH DEBITUR PT. BANK KALBAR DI KALIMANTAN BARAT. Disertasi thesis, UNIVERSITAS AIRLANGGA.

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Abstract

This study is an explanatory study, which argue the inter bank relation matter with the debtors. Comprehensively, the study aim is to prove and analyze the influence: service quality towards debtors satisfaction, service quality toward effective commitment, debtors satisfactions toward affective commitment.etc

Item Type: Thesis (Disertasi)
Additional Information: KKB KK-2 DIS.E.01/13 Afi p
Uncontrolled Keywords: service quality, client, satisfaction, affective
Subjects: H Social Sciences > HG Finance > HG1-9999 Finance > HG1501-3550 Banking
H Social Sciences > HJ Public Finance > HJ9-9940 Public finance
Divisions: 09. Sekolah Pasca Sarjana > Ilmu Ekonomi
Creators:
CreatorsNIM/NIDN
NUR AFIFAH, 090970356UNSPECIFIED
Contributors:
ContributionNameNIDN/NIDK/NUP
ContributorEffendie, Prof., Dr., H., SEUNSPECIFIED
Depositing User: Nn Dhani Karolyn Putri
Date Deposited: 20 Oct 2016 23:56
Last Modified: 20 Oct 2016 23:56
URI: http://repository.unair.ac.id/id/eprint/32623
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