PENGARUH PERSEPSI TENTANG KUALITAS LAYANAN TERHADAP KEPUASAN MAHASISWA PADA PERGURUAN, TINGGI DI KOTA KENDARI : (STUDI PADA: MAHASISWA FAKULTAS EKONOMI UNIVERSITAS HALUOLEO FAKULTAS EKONOMI SULAWESI TENGGARA DAN STIE DRARMA BARATA

HAYAT YUSUF ABADI, 090114356/M (2003) PENGARUH PERSEPSI TENTANG KUALITAS LAYANAN TERHADAP KEPUASAN MAHASISWA PADA PERGURUAN, TINGGI DI KOTA KENDARI : (STUDI PADA: MAHASISWA FAKULTAS EKONOMI UNIVERSITAS HALUOLEO FAKULTAS EKONOMI SULAWESI TENGGARA DAN STIE DRARMA BARATA. Thesis thesis, UNIVERSITAS AIRLANGGA.

[img]
Preview
Text (ABSTRAK)
A2ADBI.pdf

Download (91kB) | Preview
[img]
Preview
Text (Fulltext)
35389.pdf

Download (2MB) | Preview
Official URL: http://lib.unair.ac.id

Abstract

Hypotesis which raised in this research Student perception about quality of service pursuant to tangible dimention, reliability, responsiveness, empathy and assurance have an effect on significant to satisfaction of student in FE. Unhalu, FE. Unsultra and STIE Dharma Barata". FE. Unhalu, FE. Unsultra and STIE Dharma Barata require to perform a evaluation by continuously to service which have been passed to service user for the repair of performance hereinafter. In its implementation, do not closed possibility the happening of un satisflying from service user perseption. Measurement of is quality of service by company/service organizer institute can be done conducted by using Likert scale which manual at servqual dimention raised by Parasuraman, et al., (1998), that is tangible, dimension, reliability, responsiveness, empathy and assurance. Taken away from by sample is student (FE. Unhalu, FE. Unsultra and STIE Dharma Barata) which have sai in memester four to the (1998/1999, 1999/2000, 2000/2001) as collage service user. Data obtained from result of questioner and done conducted by examination, overall of valid questioner and realible. This research data is analysed with statistical and descriptive statistical analysis technique of inferensial ( by using double linear regression). From result of research can be concluded that : FE. Unhalu, FE. Unsultra and STIE Dharma Barata have with quality in giving service to service user marked by ability of head in giving service and translate the understanding of to service user expectation will the quality of service to be accepted into an standart of is quality of service and full fill promise passed to service user. Pursuant to result of the research, writer suggest to FE. Unhalu, FE. Unsultra and STIE Dharma Barata for service student quality pursuant is the servqual dimention is tangible, reliability, responsiveness, empathy and assurance.

Item Type: Thesis (Thesis)
Additional Information: KK KKB TE 08/04 Aba p
Uncontrolled Keywords: Customer client expectation to quality, customer client perseption to the quality; SERVQUAL , tangible, reliability, responsiveness, assurance and empathy; higher education.
Subjects: H Social Sciences > HM Sociology > HM(1)-1281 Sociology > HM1001-1281 Social psychology > HM1041-1101 Social perception. Social cognition Including perception of the self and others, prejudices, stereotype
Q Science > Q Science (General) > Q350-390 Information Theory
Divisions: 09. Sekolah Pasca Sarjana
Creators:
CreatorsNIM/NIDN
HAYAT YUSUF ABADI, 090114356/MUNSPECIFIED
Contributors:
ContributionNameNIDN/NIDK/NUP
ContributorMuslich Ansori, -UNSPECIFIED
Depositing User: Tn Joko Iskandar
Date Deposited: 2016
Last Modified: 13 Jun 2017 18:25
URI: http://repository.unair.ac.id/id/eprint/35389
Sosial Share:

Actions (login required)

View Item View Item