PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RAWAT INAP PADA RUMAH SAKIT UMUM OTORITA BATAM

FIRMANSYAH FATTAH, 090010128-L (2004) PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RAWAT INAP PADA RUMAH SAKIT UMUM OTORITA BATAM. Thesis thesis, UNIVERSITAS AIRLANGGA.

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Official URL: http://lib.unair.ac.id

Abstract

The objectives of the research were (1) Analyze the level of service quality reliance toward physical facilities, medical equipment, medical staff, paramedics, logistics, price and enviorenment indicators in Batam Authority General Hospital. (2) To analyze the level of patient satisfaction reliance toward services of medical doctors, nurses and condition services of Installation of In patient Treatment indicators in Batarn Authority General Hospital. (3) To analyze the effects of service quality toward in patient satisfaction. The result of the research showed that (1) Service quality of Batam Authority General Hospital relied on physical facilities, medical staff, paramedics, logistics and enviorenment indicators. (2) In patien satisfaction reliance on the services of medical doctors, nurses and condition services of installation of In patient Treatment, in which services of the nurses was very foremost indicators in determining the in patient of Batam Authority General Hospital. (3) Service Quality affected in patient satisfaction of Batam Authority General Hospital.

Item Type: Thesis (Thesis)
Additional Information: KK KKB TE 06/05 Fat p
Uncontrolled Keywords: Physical facilites, medical staff, paramedics, logistics, environment, medical doctor services, nurse service, service condition of the installation of In patien Treatment, service quality, patient satisfaction
Subjects: R Medicine > RA Public aspects of medicine > RA1-1270 Public aspects of medicine > RA421-790.95 Public health. Hygiene. Preventive medicine > RA771-771.7 Rural health and hygiene. Rural health services
R Medicine > RA Public aspects of medicine > RA1-1270 Public aspects of medicine > RA960-1000.5 Medical centers. Hospitals. Dispensaries. Clinics
Divisions: 09. Sekolah Pasca Sarjana > Ilmu Manajemen
Creators:
CreatorsNIM/NIDN
FIRMANSYAH FATTAH, 090010128-LUNSPECIFIED
Contributors:
ContributionNameNIDN/NIDK/NUP
ContributorH.M.S Idrus, Prof. Dr., SE., M.EcUNSPECIFIED
Depositing User: Tn Joko Iskandar
Date Deposited: 2016
Last Modified: 19 Oct 2016 01:37
URI: http://repository.unair.ac.id/id/eprint/35451
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