HELPING AND HUMAN SERVICE COMPETENCY PARA TENAGA KEPERAWATAN DALAM MENINGKATKAN KUALITAS PELAYANAN DI PUSKESMAS BORONG KABUPATEN MANGGARAI TIMUR, NTT

NASARIUS B. ENGGONG, 071142020 (2014) HELPING AND HUMAN SERVICE COMPETENCY PARA TENAGA KEPERAWATAN DALAM MENINGKATKAN KUALITAS PELAYANAN DI PUSKESMAS BORONG KABUPATEN MANGGARAI TIMUR, NTT. Thesis thesis, UNIVERSITAS AIRLANGGA.

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Abstract

Helping and human service competency is an important competency of nursing staff in carried out their roles in the community. The aim of this study is to describe the helping and human service competency of nursing staff in Borong Public Health Centre that will be seen based on interpersonal understanding competency and customer service orientation competency. This study used the qualitative descriptive method as a tool of research. This study was conducted in Borong Public Health Centre, East Manggarai District, East Nusa Tenggara. The data was collected by using interviews and observations in which the informants are the Head of Borong Public Health Centre, nursing staff who served in main Public Health Centre and Sub-public Health Centre, and also the people who access the health care in Borong Public Health Centre. According to the data collection, the writer found that in Borong Public Health Centre the helping and human service competency to the staff has not been entirely good. In addition, it refers to the staffs interpersonal understanding competency which also has not been entirely good, such as the attitude of some staffs who lack empathy when the service, and also not fully help to change the bad behavior to the society. Likewise, customer service orientation competency which is the writer found a lack of focus of attention on the needs and satisfaction of the patient or patient�s family, also the staff�s initiative to assist in total. Based on this study, it can be concluded that the helping and human service competency of nursing staff in Borong Public Health Centre has not been entirely good, both in interpersonal understanding or customer service orientation competency, thus it needs a seriously attention on managing helping and human service competency of nursing staff in Borong Public Health Centre.

Item Type: Thesis (Thesis)
Additional Information: KKB KK-2 TPS.05/15 Eng h
Uncontrolled Keywords: competency, interpersonal understanding competency, customer service orientation competency.
Subjects: R Medicine > RA Public aspects of medicine > RA1-1270 Public aspects of medicine > RA1-418.5 Medicine and the state > RA410-410.9 Medical economics. Economics of medical care. Employment
Divisions: 09. Sekolah Pasca Sarjana > PSDM
Creators:
CreatorsNIM/NIDN
NASARIUS B. ENGGONG, 071142020UNSPECIFIED
Contributors:
ContributionNameNIDN/NIDK/NUP
ContributorFalih Suaedi, Dr., Drs., M.SiUNSPECIFIED
ContributorM. Ghazali Bagus Ani Putra, Dr., PsiUNSPECIFIED
Depositing User: Nn Husnul Khotimah
Date Deposited: 01 Oct 2016 08:19
Last Modified: 01 Oct 2016 08:19
URI: http://repository.unair.ac.id/id/eprint/39485
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