GANIS ARIMURTI, 040913165 (2013) KEY PERFORMANCE INDICATORS IDENTIFICATION THROUGH CRITICAL SUCCESS FACTORS IN THE TRANSPORTATION DIVISION OF PT. VARIA USAHA. Skripsi thesis, UNIVERSITAS AIRLANGGA.

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Abstract

PT. Varia Usaha is one of the freight forwarder companies in Indonesia. It has three other businesses such as Cement Distributor, Mining, and Industrial Goods but this research will be focusing on its Transportation Division as a freight forwarder. With the complexity and dynamics work in the road, PT. Varia Usaha need a proper performance measurement. During the time assesing the performance, PT. Varia Usaha focus only on the financial statements for management using traditional financial measurement and range indicatorsfor the drivers. This research aims to determine what are the Critical Success Factors in the business and use the results to identify the Key Performance Indicators. Research conducted by collecting datas obtained from interviews, both with the managements and also with the customers, financial statements, and other supporting datas from PT. Varia Usaha. The limitations of this research are this research will only determine the appropiate performance masurement in the company, without the implementation. From the research result of using Critical Success Factors concept as the basic guidance in determining Key Performance Indicators, it can be concluded that the company has seven factors that need more attention and focus in their business process with three major aspects.Three major aspects are Safety, On-Time Delivery, and Precise in order to be able to work in an effective and efficient manner.

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