A Job Training Report as Customer Service Staff Member at PT. Angkasa Pura I (Persero)Juanda International Airport Surabaya from January 14th - March 14th 2016

Novita Kurnianingsih, 121310113003 (2016) A Job Training Report as Customer Service Staff Member at PT. Angkasa Pura I (Persero)Juanda International Airport Surabaya from January 14th - March 14th 2016. Tugas Akhir D3 thesis, Universitas Airlangga.

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Official URL: http://lib.unair.ac.id

Abstract

PT. Angkasa Pura I (Persero) is a company that manages Juanda International airport. PT. Angkasa Pura I (Persero) on duty to manage airports in the east and center parts of Indonesia. Juanda International Airport is located in Jln. Ir. Haji Juanda, 61253, Surabaya, East Java, Indonesia. Juanda International Airport has two terminals which have different flights. Terminal 1 is only for domestic flights and Terminal 2 for international flights. During 8 weeks the writer did an internship program in PT. Angkasa Pura I (Persero) from 14 January until 14 March 2016, the writer got a lot of knowledge and experience. It may help the writer work better in work of world after graduating from Airlangga Univesity. The writer has many reasons for choosing PT. Angkasa Pura I (Persero) as her internship place. The main reason is the writer could practice her English skill such as listening, speaking, writing, reading and etc. Many tourists come to Juanda International airport so the writer can meet the tourists from different countries every day. At Juanda International airport the writer learned about how to serve the passengers, how to build a good image, how to be patient with passengers, and etc. After graduating from Universitas Airlangga the writer will have many experiences from Juanda International airport by participate in PT. Angkasa Pura I (Persero). The writer becomes proud and feels the preciousness of doing an internship program because PT. Angkasa Pura I (Persero) is a bona fide company which managesv expensive transportation in Indonesia. PT. Angkasa Pura I (Persero) is an Indoneisan state owned enterprises which a lot of Indonesia citizen want to work in there. Of course, some troubles may happen when she works in an airport but she could handle all the problems very well. he writer suggests, that before having some internship, the participant should take seminar so they can adapt easier in a company. On the other hand, how to socialize with partner in work place and customers is important too. The participant should learn many aspects in their job before did internship. It will make the writer performance in a company better and easier. Choose the best job for your internship program and do the best as you can.

Item Type: Thesis (Tugas Akhir D3)
Additional Information: KKB KK-2 A FV. DBE 41-16 Kur j
Uncontrolled Keywords: Customer Service Staff Member, PT. Angkasa Pura I (Persero) Juanda International Airport Surabaya
Subjects: H Social Sciences > HV Social pathology. Social and public welfare > HV1-9960 Social pathology. Social and public welfare. Criminology > HV7231-9960 Criminal justice administration > HV7551-8280.7 Police. Detectives. Constabulary > HV7935-8025 Administration and organization
L Education > LB Theory and practice of education > LB5-3640 Theory and practice of education
Divisions: 15. Fakultas Vokasi > Departemen Bisnis > D3 Bahasa Inggris
Creators:
CreatorsEmail
Novita Kurnianingsih, 121310113003UNSPECIFIED
Contributors:
ContributionNameEmail
ContributorDavid Segoh, M.EdUNSPECIFIED
Depositing User: Tatik Poedjijarti
Date Deposited: 12 Apr 2017 02:37
Last Modified: 03 Sep 2017 22:34
URI: http://repository.unair.ac.id/id/eprint/56361
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