ANALISIS KEPUASAN DAN HARAPAN PELANGGAN DALAM RANGKA PENINGKATAN LOYALITAS PELANGGAN KELAS UTAMA RUMAH SAKIT PANTI RAHAYU PURWODADI GROBOGAN

ERWITA DINARSARI (2001) ANALISIS KEPUASAN DAN HARAPAN PELANGGAN DALAM RANGKA PENINGKATAN LOYALITAS PELANGGAN KELAS UTAMA RUMAH SAKIT PANTI RAHAYU PURWODADI GROBOGAN. Thesis thesis, Universitas Airlangga.

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Abstract

The VIP room Panti Rahayu Hospital is one ofthe revenue centre ofthis hospital. But what has happened show another fact, because it is under utility (BOR : 53.85%). For this reason, it needs improvements, so that the utility will be optimal.

Item Type: Thesis (Thesis)
Additional Information: KK TKA 18.03 Din a
Uncontrolled Keywords: kepuasan, harapan pelanggan, rumahsakit
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD3611-4730.9 Industrial policy. The state and industrial organization Including licensing of occupations and professions, subsidies, inspection, government ownership, municipal services
H Social Sciences > HD Industries. Land use. Labor > HD58.7-58.95 Organizational behavior, change and effectiveness. Corporate culture
H Social Sciences > HD Industries. Land use. Labor > HD9980.5 Service industries
Divisions: 09. Sekolah Pasca Sarjana
Creators:
CreatorsNIM/NIDN
ERWITA DINARSARIUNSPECIFIED
Contributors:
ContributionNameNIDN/NIDK/NUP
ContributorSupriyanto, Dr., dr., MS.UNSPECIFIED
ContributorThinni Nurul Rochmah, Dra., Ec., MKes.UNSPECIFIED
Depositing User: Mrs Nadia Tsaurah
Date Deposited: 30 Jul 2017 19:17
Last Modified: 30 Jul 2017 19:17
URI: http://repository.unair.ac.id/id/eprint/59600
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