A JOB TRAINING REPORT AS A CUSTOMER SERVICE STAFF AT PDAM SURYA SEMBADA KOTA SURABAYA FROM JANURY 18TH 2017 - FEBRUARY 28TH 2017

ADNA DEVI CARISSA, 151411813063 (2017) A JOB TRAINING REPORT AS A CUSTOMER SERVICE STAFF AT PDAM SURYA SEMBADA KOTA SURABAYA FROM JANURY 18TH 2017 - FEBRUARY 28TH 2017. Tugas Akhir D3 thesis, Universitas Airlangga.

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Abstract

Good service quality is very important since service is an output other than products in a whole economic activities of a company (Hurriyati, 2010). A good service quality can engage loyal customers. One of the best way to achieve a good service quality is through the good quality of communication skill from a customer service staff. Good customer service has resulted in customer satisfication which create positive image and raise up reputation for a company (Australian Government Business 2016, para. 3). The writer was doing her internship for 5 weeks in the customer service division at PDAM Surya Sembada Kota Surabaya. From the internship, the writer had got many useful experiences in a real workplace and learned to improve her communication skill. Not only got many experiences, the writer also found some new relations in the professional field that could help giving information to the writer to find a job after she graduates. Hopefully, the writer could use her experience at PDAM Surya Sembada Kota Surabaya as a customer service staff after she graduates from the university especially when she gets a job.

Item Type: Thesis (Tugas Akhir D3)
Additional Information: KKB KK2 FV.DBE.83/17 Car a
Uncontrolled Keywords: Report, training
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD3611-4730.9 Industrial policy. The state and industrial organization Including licensing of occupations and professions, subsidies, inspection, government ownership, municipal services
Divisions: 15. Fakultas Vokasi > Departemen Bisnis > D3 Bahasa Inggris
Creators:
CreatorsEmail
ADNA DEVI CARISSA, 151411813063UNSPECIFIED
Contributors:
ContributionNameEmail
ContributorSidarta Prassetyo, SS.,MA. TESOLUNSPECIFIED
Depositing User: Mr Binkol1 1
Date Deposited: 27 Dec 2017 21:30
Last Modified: 22 Jan 2018 21:23
URI: http://repository.unair.ac.id/id/eprint/64211
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