SAPHIRA SEPTA ARYANTI, 151411813018 (2017) A JOB TRAINING REPORT AS A RESERVATION STAFF AT PT. KAHA TOURS AN TRAVEL SURABAYA, FROM 16TH JANUARY TO 15TH FEBRUARY 2017. Tugas Akhir D3 thesis, Universitas Airlangga.

Preview	Text (ABSTRAK) FV.DBE.88.17 . Ary a - ABSTRAK.pdf Download (46kB) | Preview
	Text (FULLTEXT) FV.DBE.88.17 . Ary a - SEC.pdf Restricted to Registered users only until 18 October 2020. Download (2MB) | Request a copy

Abstract

English has been approved as a common global language that is used in many sectors. As the second largest city in Indonesia, Surabaya develops the country in the business sector, especially in tourism and hospitality. The hotel industry is mainly related to the growing tourism sector because the number of hotels marks the popularity of particular tourism objects. Because of the increasing of hotels and tourism, many tours and travel agents are built in Surabaya. One of them is PT. KAHA Tours & Travel as travel agent that has some reservation staffs to accommodate customers. Reservation staff is a job position which is directly connected with customers. Because the writer was assigned as a reservation staff, the writer got interesting and challenging experiences. Things that made her interested were booking hotel room and transportation ticket, dealing with customers, and interacting with all employees. On the other hand, things that made her challenged were communicating with foreign customers directly and handling various complaints from customers. Even though she had some difficulties of handling her jobs, but she could find the way to solve the problems. The most important thing the writer had learned was confident in talking with foreign customers. Having real working experience in tours and travel company was an advantage for the writer, such as knowing the development of tourism and hospitality industry. The writer also made many channels as her networking to help her for the future. The writer felt that doing her internship in PT. KAHA Tours and Travel was such a great experience. She gained more knowledge about growing hospitality and tourism industry sector in Indonesia. It would help the writer’s career in the future after she graduated from her college, Universitas Airlangga. Being an internship student as a reservation staff taught the writer that worked as reservation staff gave many benefits to her. The writer also recommends this company to juniors for internship because this place is interesting. Furthermore, this place is also full with the humble employees who always help the writer doing her jobs. English communication skill that she got during her college was also used by serving international tourists.

Actions (login required)

View Item