EVALUASI KUALITAS PELAYANAN PADA SPBU PASTI PRIMA DI SURABAYA

EDWIN FARID RACHMANU, 151410813018 (2017) EVALUASI KUALITAS PELAYANAN PADA SPBU PASTI PRIMA DI SURABAYA. Tugas Akhir D3 thesis, Airlangga University.

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Abstract

Kesimpulan dari evaluasi kualitas pelayanan SPBU Pasti Prima Surabaya masih dinilai cukup baik dan sudah memenuhi SOP. Hal ini dibuktikan dengan survei kualitas pelayanan SPBU Pasti Prima di Surabaya. Penulis menggunakan 5 dimensi kualitas pelayanan menurut Kotler (2007) antara lain: Tangibles (bukti fisik),Realibility(kehandalan), Responsiveness (daya tanggap), Assurance (jaminan), Emphaty (Emphaty).

Item Type: Thesis (Tugas Akhir D3)
Additional Information: KKB KK FV.PM.49/17 Rac e
Uncontrolled Keywords: evaluasi, kualitas, layanan
Subjects: A General Works > AZ History of Scholarship The Humanities > AZ191-193 Evaluation
H Social Sciences > HD Industries. Land use. Labor > HD9980.5 Service industries
Divisions: 15. Fakultas Vokasi > Departemen Bisnis > D3 Manajemen Pemasaran
Creators:
CreatorsEmail
EDWIN FARID RACHMANU, 151410813018UNSPECIFIED
Contributors:
ContributionNameEmail
ContributorMaurisia Putri Permatasari, SE., Msc.UNSPECIFIED
Depositing User: Mrs Nadia Tsaurah
Date Deposited: 01 Nov 2017 02:33
Last Modified: 01 Nov 2017 02:33
URI: http://repository.unair.ac.id/id/eprint/65401
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