THE STRATEGIES TO IMPROVE THE QUALITY OF CUSTOMER SERVICE IN PT. ANGKASA PURA I BALI

Andrea Natasha Edelquinn Francois, 151511813001 (2018) THE STRATEGIES TO IMPROVE THE QUALITY OF CUSTOMER SERVICE IN PT. ANGKASA PURA I BALI. Tugas Akhir D3 thesis, Universitas Airlangga.

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Abstract

This final report is the result from the internship program that the writer has done at PT. Angkasa Pura I, Bali. The writer gained her knowledge as a customer service during the internship I Gusti Ngurah Rai Airport from 6th January until 3rd February 2018. Besides learning how to be a customer service, she also observed how the company improves their service quality. The writer did a little observation with the working situation and collected some information from her senior and the computer. From this method, the writer could gain her knowledge on how the company improved their service quality. Furthermore, the writer also could apply some of her English skills during her internship.

Item Type: Thesis (Tugas Akhir D3)
Additional Information: KKB KK-2 FV DBE 30 18 Fra s
Uncontrolled Keywords: customer service, passenger, customer, service quality, airport.
Subjects: T Technology > TS Manufactures > TS156 Quality control and management
Divisions: 15. Fakultas Vokasi > Departemen Bisnis > D3 Bahasa Inggris
Creators:
CreatorsEmail
Andrea Natasha Edelquinn Francois, 151511813001UNSPECIFIED
Contributors:
ContributionNameEmail
ContributorRina Saraswati, S.S., M.Hum.UNSPECIFIED
Depositing User: Turwulandari
Date Deposited: 12 Dec 2018 12:24
Last Modified: 12 Dec 2018 12:24
URI: http://repository.unair.ac.id/id/eprint/76594
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