Rahayu Rohmatul Ummah, 151511813049 (2018) DUTIES OF CUSTOMER SERVICE IN TOURIST INFORMATION CENTER OF SURABAYA NORTH QUAY. Tugas Akhir D3 thesis, Universitas Airlangga.
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Abstract
Tourism industry in East Java has a large potential. At the present, the government attempts to develop the tourismpotential through Department of Tourism and Culture, EastJava. The main duty of Department of Tourism and Culture isdeveloping and promoting tourist destination in East Java.Tourist Information Center or TIC is a subdivision marketing division in Department of Tourism and Culture, EastJava. The function of TIC is to give informationrecommendation, and promotion of tourism destination in EastJava.The aim of this discussion is to discover the duties ofcustomer service officer of TIC in Surabaya North Quay. Thewriter’s methods are observing, interviewing andcommunicating. Based on data that the writer collected, she cananalyze and take conclusion the duties of customer service ofTIC in Surabaya North Quay in the real condition.
| Item Type: | Thesis (Tugas Akhir D3) | ||||||
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| Additional Information: | KKB KK-2 FV DBE 58/18 Umm d | ||||||
| Uncontrolled Keywords: | TOURIST INFORMATION | ||||||
| Subjects: | T Technology > T Technology (General) > T58.5-58.64 Information technology | ||||||
| Divisions: | 15. Fakultas Vokasi > Departemen Bisnis > D3 Bahasa Inggris | ||||||
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| Depositing User: | Turwulandari | ||||||
| Date Deposited: | 07 Jan 2019 06:39 | ||||||
| Last Modified: | 07 Jan 2019 06:39 | ||||||
| URI: | http://repository.unair.ac.id/id/eprint/77727 | ||||||
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