A Job Training Report as a Customer Service Staff at PT. Angkasa Pura I Juanda International Airport Surabaya from January 15th-February 15th 2013

Sylvia Anita P, SN.: 121001035 (2013) A Job Training Report as a Customer Service Staff at PT. Angkasa Pura I Juanda International Airport Surabaya from January 15th-February 15th 2013. Tugas Akhir D3 thesis, Universitas Airlangga.

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Abstract

Juanda International Airport is one of the branches of PT. Angkasa Pura I (Persero) which is located in Sidoarjo, the third-largest and the third-busiest airport in Indonesia after Soekarno-Hatta International Airport and Ngurah Rai International Airport. One of the important elements in airport is the customer service. Customer service provides best services and information to the passengers and visitors, such as: flight schedules, facilities, and inquiries. Providing good service is a must for a customer service staff, in order to build cutomer's satisfaction.

Item Type: Thesis (Tugas Akhir D3)
Additional Information: KKB KK-2 FS DBE 26/13 Pur j
Uncontrolled Keywords: customer service
Subjects: H Social Sciences > HF Commerce > HF5546-5548.6 Office management
H Social Sciences > HF Commerce > HF5549-5549.5 Personnel management. Employment
Divisions: 12. Fakultas Ilmu Budaya > Bahasa Inggris (D3)
Creators:
CreatorsEmail
Sylvia Anita P, SN.: 121001035UNSPECIFIED
Contributors:
ContributionNameEmail
ContributorEma Faiza, M. Hum.UNSPECIFIED
Depositing User: Sulistiorini
Date Deposited: 22 May 2019 04:07
Last Modified: 22 May 2019 04:07
URI: http://repository.unair.ac.id/id/eprint/82585
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