Sylvia Anita P, SN.: 121001035 (2013) A Job Training Report as a Customer Service Staff at PT. Angkasa Pura I Juanda International Airport Surabaya from January 15th-February 15th 2013. Tugas Akhir D3 thesis, Universitas Airlangga.
![[img]](https://repository.unair.ac.id/style/images/fileicons/text.png) |
Text (ABSTRACT)
FS.DBE 26-13 PUR J_ABSTRAK.pdf Download (480kB) |
|
Text (FULLTEXT)
FS.DBE 26-13 PUR J.pdf Restricted to Registered users only until 22 May 2022. Download (612kB) | Request a copy |
Abstract
Juanda International Airport is one of the branches of PT. Angkasa Pura I (Persero) which is located in Sidoarjo, the third-largest and the third-busiest airport in Indonesia after Soekarno-Hatta International Airport and Ngurah Rai International Airport. One of the important elements in airport is the customer service. Customer service provides best services and information to the passengers and visitors, such as: flight schedules, facilities, and inquiries. Providing good service is a must for a customer service staff, in order to build cutomer's satisfaction.
| Item Type: | Thesis (Tugas Akhir D3) | ||||||
|---|---|---|---|---|---|---|---|
| Additional Information: | KKB KK-2 FS DBE 26/13 Pur j | ||||||
| Uncontrolled Keywords: | customer service | ||||||
| Subjects: | H Social Sciences > HF Commerce > HF5546-5548.6 Office management H Social Sciences > HF Commerce > HF5549-5549.5 Personnel management. Employment |
||||||
| Divisions: | 12. Fakultas Ilmu Budaya > Bahasa Inggris (D3) | ||||||
| Creators: |
|
||||||
| Contributors: |
|
||||||
| Depositing User: | Sulistiorini | ||||||
| Date Deposited: | 22 May 2019 04:07 | ||||||
| Last Modified: | 22 May 2019 04:07 | ||||||
| URI: | http://repository.unair.ac.id/id/eprint/82585 | ||||||
| Sosial Share: | |||||||
Actions (login required)
 |
View Item |