A Job Training Report as a Assistant of Customer Service Officer at PT. Bank Tabungan Negara Tbk, KCP. Rungkut Surabaya From 1st Juli 2012 to 31st July 2012

Iik Suci Ahlul Jannah, SN.: 120901102 (2013) A Job Training Report as a Assistant of Customer Service Officer at PT. Bank Tabungan Negara Tbk, KCP. Rungkut Surabaya From 1st Juli 2012 to 31st July 2012. Tugas Akhir D3 thesis, Universitas Airlangga.

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Abstract

During the apprenticeship in PT BTN as an assistant CSO the writer had a challenging experienced. The writer got a lot of knowledge and information about banking industry especially the role of CSO, learning about the manner in dealing with customers, knowing what customers satisfaction and understanding what customer's wants. CSO itself has a meaning, someone who gives a good service before, during and after purchase doing transaction.

Item Type: Thesis (Tugas Akhir D3)
Additional Information: KKB KK-2 FS DBE 33/13 Jan j
Uncontrolled Keywords: an assistant; customer service; officer
Subjects: G Geography. Anthropology. Recreation > GT Manners and customs
H Social Sciences > HF Commerce > HF5546-5548.6 Office management
Divisions: 12. Fakultas Ilmu Budaya > Bahasa Inggris (D3)
Creators:
CreatorsEmail
Iik Suci Ahlul Jannah, SN.: 120901102UNSPECIFIED
Contributors:
ContributionNameEmail
ContributorLilla Musyahda, Dra., M.Pd.UNSPECIFIED
Depositing User: Sulistiorini
Date Deposited: 28 May 2019 04:06
Last Modified: 28 May 2019 04:06
URI: http://repository.unair.ac.id/id/eprint/82942
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