Anggi Harusman (2019) Becoming A Professional Tour Guide In “De Javasche Bank Museum” Surabaya. Tugas Akhir D3 thesis, UNIVERSITAS AIRLANGGA.

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Abstract

From the discussion in the previous chapter, I got conclusion. First is about the procedures to guide foreign tourists at De Javasche Bank. Included in the procedures are the procedures for accepting foreign tourists at the reception desk, the procedures for delivering the history of the De Javasche Bank building, and the last is the procedures for delivering the uniqueness of the De Javasche Bank building. Besides that, contained in the strategies to guide educated tourists at De Javasche Bank are ways to dress, how to convey information, how to answer questions. Based on the observations I have done, I find that in guiding educated tourists at De Javasche the bank needs certain strategies, for example in dressing, a tour guide must always wear formal clothes. The local guide used a shirt, dark cloth pants, and black shoes. During the internship there I wore a white shirt, black pants, and black shoes. In terms of delivering information even though it is recommended to use polite and communicative language. Finally, in answering questions, it would be better to answer questions based on facts that are real.

Item Type:	Thesis (Tugas Akhir D3)
Additional Information:	KKB KK-2 FV.DBE.27/19 Har b
Uncontrolled Keywords:	Tour guide
Subjects:	P Language and Literature
Divisions:	15. Fakultas Vokasi > Departemen Bisnis > D3 Bahasa Inggris
Creators:	Creators NIM Anggi Harusman NIM151511813037
Contributors:	Contribution Name NIDN / NIDK Thesis advisor Rina Saraswati NIDN0018057804
Depositing User:	Ny Siti Sawanah
Date Deposited:	2015
Last Modified:	13 Feb 2020 03:27
URI:	http://repository.unair.ac.id/id/eprint/89048
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