Esty Retno Fatmasari (2019) International Services At Airlangga Global Engagement: Challenges And Solutions. Tugas Akhir D3 thesis, UNIVERSITAS AIRLANGGA.

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Abstract

During her internship the writer had valuable working experiences in hospitality-welfare services such as, procedures in giving good services, handling the complaint and giving solution. Next, the writer also improved her communication skill with people with different culture and background. Thus, by doing her internship the writer learned new experiences and encouraged her self-confidence in public environment.From the previous chapter, the writer concluded some points. The first point is identifying the most frequent problems in serving the international students. Based on the observation of the writer the most frequent problems were mistyping the identity of the international student, accommodation, and health issue. Therefore, by observing and identifying the problem, the writer could handle the problem and gave the solution that appropriate with the procedures.

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