The Effect of Health Facility and Ease of Accessibility on Satisfaction of BPJS PBPU Participant

Anggi Sepfana Zizilia and Bagus Setyoboedi and Rachmat Hargono and Kuntoro and Irwanto and Nur Mukarromah (2018) The Effect of Health Facility and Ease of Accessibility on Satisfaction of BPJS PBPU Participant. Health Notions, 02 (01). pp. 118-120. ISSN 2580-4936

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Official URL: http://heanoti.com/index.php/hn/article/view/hn201...

Abstract

BPJS is one of the Indonesian government, which maintains the social health insurance and is expected to guarantee the public health quality in Indonesia. This research was conducted to analyze the effect of the health facility and easier accessibility through the BPJS PBPU participant satisfaction. This research used observation method through cross sectional approach. The sampling method in this research was taken under the purposive sampling method with 245 respondents. The sample data was analyzed using the Chi Square statistical analysis to observe the effect of health facility offered and the easier accessibility given through the public satisfactory, who had been listed as BPJS participants. The result showed that the health facility did not give a significant difference with the p value of 0.197, while easier access was significantly different with the p value 0.000 < 0.005 through the BPJS PBPU participant satisfaction. The conclusion of this research was easier access had a significant effect through the BPJS PBPU satisfaction. It is also suggested to the government and BPJS Health Care for disuccsing further about the program along with the policy, as well as the quality service to increase the BPJS participant satisfaction, especially the BPJS PBPU satisfaction.

Item Type: Article
Uncontrolled Keywords: BPJS, PBPU, Health facility, Ease of Accessibility, Satisfaction
Subjects: H Social Sciences > HG Finance > HG1-9999 Finance > HG8011-9999 Insurance > HG9371-9399 Health insurance
R Medicine > R Medicine (General)
Divisions: 01. Fakultas Kedokteran > Ilmu Kesehatan Anak
Creators:
CreatorsNIM/NIDN
Anggi Sepfana ZiziliaUNSPECIFIED
Bagus SetyoboediUNSPECIFIED
Rachmat HargonoNIDN8806660018
KuntoroNIDN8844490019
IrwantoNIDN8809700016
Nur MukarromahUNSPECIFIED
Depositing User: hanif kurniawan
Date Deposited: 12 Nov 2019 01:43
Last Modified: 23 Dec 2019 06:44
URI: http://repository.unair.ac.id/id/eprint/89251
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