Rizky Anugrawan Asroel (2020) Passenger’s Problems In International Flight Division In Sultan Syarif Qasim II Airport Pekanbaru and Solutions Applied By The Junior Staff In Information Service To Solve The Problems. Tugas Akhir D3 thesis, UNIVERSITAS AIRLANGGA.

	Text (HALAMAN JUDUL) 1. HALAMAN JUDUL.pdf Download (1MB)
	Text (ABSTRAK) 2. ABSTRAK.pdf Download (331kB)
	Text (BAB 1) 3. BAB I PENDAHULUAN.pdf Download (331kB)
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Abstract

After identifying passenger’s problems often appearing in Sultan Syarif Qasim II Airport, the writer make a conclusion if there are three passenger’s problems. First problem is misunderstanding due to foreigners’ pronuncation, second problem is the foreigner was confused when reading the direction of airport map. Last problem is error on ticket machine system. The writer has finding two solutions of passenger’s problems. 1) Sshould more attention with employee recruitment process. 2) Rresolve the problem which can be solved according to SOP (Standard Operation Procedure). So, from those obstacles, the writer can solve not all of them even though had some mistakes while solving the obstacles. It was a new experience for the writer. The important thing is confident to solve the obstacles. Then, if the writer doubt with the explanation, the information service assistants supported the writer even though others staffs only whispered the writer. In this final report the writer finding three obstacles in handling passenger’s. First is limited access in the airport, second is hampered in handling passenger’s problems because not all passenger’s problems handling by apprentice participants, last is must to showing polite gestures and languages.

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