Mochammad Hermawan Rado Putra (2020) Problems And Strategies In Handling Complaints From Foreign Passengers At PT Angkasa Pura I Juanda International Airport Surabaya. Tugas Akhir D3 thesis, UNIVERSITAS AIRLANGGA.

	Text (COVER) 1. COVER.pdf Download (209kB)
	Text (TABLE OF CONTENTS) 2. TABLE OF CONTENTS.pdf Download (87kB)
	Text (CHAPTER I) 3. CHAPTER 1 INTRODUCTION.pdf Download (108kB)
	Text (CHAPTER II) 4. CHAPTER II COMPANY DESCRIPTION.pdf Restricted to Registered users only until 18 September 2023. Download (89kB) | Request a copy
	Text (CHAPTER III) 5. CHAPTER 3 DISCUSSION.pdf Restricted to Registered users only until 18 September 2023. Download (166kB) | Request a copy
	Text (CHAPTER IV) 6. CHAPTER IV CONCLUSION AND SUGGESTION.pdf Restricted to Registered users only until 18 September 2023. Download (35kB) | Request a copy
	Text (REFERENCESA) 7. REFERENCES.pdf Download (85kB)
	Text (APPENDICIES) 8. APPENDICIES.pdf Restricted to Registered users only until 18 September 2023. Download (375kB) | Request a copy
	Text (PERNYATAAN KESEDIAAN PUBLIKASI) 9. PERNYATAAN KESEDIAAN PUBLIKASI.pdf Restricted to Registered users only Download (33kB) | Request a copy

Abstract

During his internship the writer had valuable working experiences in customer service officer such as procedures giving information to passengers, handling the complaint, and giving service and hospitality. Then the writer also improved his communication skill with people with different cultural and background. Thus, by doing his internship the writer learned new experiences and encouraged his self confidence in public environment. From the previous chapter, the writer concluded some points. The first point is the mostly problems when handling complaint to foreign passengers. Based on the observation of the writer the mostly problems were English language, communication barriers, misunderstanding or miscommunication. Therefore, by observing and identifying the problems, the writer could handle the problem and gave the solution and appropriate with procedures.

Actions (login required)

View Item