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WIDA MARIATUL KIPTIYAH, 081211631060 (2018) MENGUKUR KEPUASAN PENGGUNAAN SISTEM ONLINE PUBLIC ACCESS CATALOG (OPAC) DI PERPUSTAKAAN UNIVERSITAS AIRLANGGA MENGGUNAKAN MODEL ANALISIS PIECES (PERFORMANCE, INFORMATION, ECONOMY, CONTROL, EFFICIENCY, AND SERVICE). Skripsi thesis, Universitas Airlangga.