Items where Author is "ADE PRAMUDITA WARDHANA, 041112311"
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ADE PRAMUDITA WARDHANA, 041112311 (2018) PENGARUH SERVICE FAILURE TERHADAP SERVICE RECOVERY, TRUST, DAN CUSTOMER LOYALTY PADA PELANGGAN MASKAPAI LION AIR. Skripsi thesis, Universitas Airlangga.