Items where Author is "ANGGA DHARMAWAN, 040912258"
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Thesis
ANGGA DHARMAWAN, 040912258 (2015) RANCANGAN PERBAIKAN KUALITAS PELAYANAN JASA DENGAN METODE SERVQUAL, IMPORTANCE PERFORMANCE ANALYSIS, DAN QUALITY FUNCTION DEPLOYMENT PADA PLASA TELKOM CABANG DINOYO SURABAYA. Skripsi thesis, UNIVERSITAS AIRLANGGA.