Items where Author is "Andy Lesmanurdi, 040013327 E"
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Thesis
Andy Lesmanurdi, 040013327 E (2006) ANALISIS PENGARUH KEPUASAN NASABAH ATAS STRATEGI SERVICE RECOVERY TERHADAP LOYALITAS NASABAH PRIME CUSTOMER BANK JATIM CABANG UTAMA SURABAYA. Skripsi thesis, UNIVERSITAS AIRLANGGA.