Items where Author is "FACHRUR ROSYADI, 041112126"
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Thesis
FACHRUR ROSYADI, 041112126 (2015) BRAND FORGIVENESS DAN CUSTOMER LOYALTY SETELAH SERVICE FAILURES PADA RESTORAN SIAP SAJI : PERAN SEVERITY, RECOVERY JUSTICE, DAN SWITCHING COST. Skripsi thesis, UNIVERSITAS AIRLANGGA.