Items where Author is "Fikri Rifqi, 071111165"
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Thesis
Fikri Rifqi, 071111165 (2017) EVALUASI IMPLEMENTASI 7 PRINSIP SISTEM MANAJEMEN MUTU ISO 9001 : 2008 DALAM PENANGANAN KELUHAN DI PDAM KOTA SURABAYA. Thesis thesis, Universitas Airlangga.