Items where Author is "GIAN UTOMO, 041112111"
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Thesis
GIAN UTOMO, 041112111 (2018) PENGARUH SEVERITY, SERVICE RECOVERY JUSTICE, DAN SWITCHING COST TERHADAP CUSTOMER LOYALTY SETELAH TERJADI SERVICE FAILURE PADA PERUSAHAAN PROVIDER INTERNET. Skripsi thesis, Universitas Airlangga.