Items where Author is "MOCHAMAD HAYAT, 040016877"
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Thesis
MOCHAMAD HAYAT, 040016877 (2004) PERSEPSI DAN DAMPAK PADA SERVICE FAILURE DAN SERVICE RECOVERY SERTA HARAPAN PELANGGAN TERHADAP SERVICE RECOVERY DI BENGKEL RESMI SEPEDA MOTOR HONDA UD. RAMAYANA MOTOR SURABAYA. Skripsi thesis, Universitas Airlangga.