Items where Author is "NURUL AULIA DEWI HASAN, 101511133075"
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NURUL AULIA DEWI HASAN, 101511133075 (2019) ANALISIS GAP EXPECTED SERVICE DAN PERCEIVED SERVICE DENGAN METODE QUALITY GAP (Studi di Instalasi Gawat Darurat Rumah Sakit Islam Surabaya). Skripsi thesis, Universitas Airlangga.