Items where Author is "Noviaranita Alif Ramdana, 100810446"
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Thesis
Noviaranita Alif Ramdana, 100810446 (2012) ANALISIS PENILAIAN DAN HARAPAN BERDASARKAN TEORI GRONROOS DENGAN MENGGUNAKAN MATRIKS IMPORTANCE-PERFORMANCE DI POLI KIA PUSKESMAS RANGKAH SURABAYA. Skripsi thesis, UNIVERSITAS AIRLANGGA.