Items where Author is "PRAMITA ISKA PURI"
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Thesis
PRAMITA ISKA PURI (2004) LEGENDARY QUALITY EXPERIENCES SEBAGAI STANDAR PElAYANAN (STUDI DESKRIPTIF TENTANG LEGENDARY QUALITY EXPERIENCES SEBAGAI STANDAR PELAYANAN DI FOOD & BEVERAGE SERVICE DEPARTMENT MANDARIN ORIENTAL HOTEL MAJAPAHIT SURABAYA). Skripsi thesis, Universitas Airlangga.