Items where Author is "RIMA KUSUMA WARDHANI, 101111275"
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RIMA KUSUMA WARDHANI, 101111275 (2013) ANALISIS KUALITAS PELAYANAN POLI PENYAKIT DALAM RSU HAJI SURABAYA BERDASARKAN MODEL PERCEIVED SERVICE QUALITY GRONROOS. Skripsi thesis, UNIVERSITAS AIRLANGGA.