Items where Author is "Resthi Rismarini Putri"
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Resthi Rismarini Putri (2015) Analisis Perbaikan Kualitas Dengan Menggunakan Integrasi Servqual (Service Quality) Dan Matriks IPA (Importance Performance Analysis) Di Perusahaan Forwarding PT. Tricipta Semesta (Trilogistics). Skripsi thesis, UNIVERSITAS AIRLANGGA.