Items where Author is "SRI PURWANTI, 049615166 E"
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SRI PURWANTI, 049615166 E (2002) ANALISIS PENGARUH KEPUASAN PELANGGAN ATAS DIMENSI KUALITAS JASA TERHADAP LOYALITAS PELANGGAN JASA PAKET PT. POS INDONESIA DI SURABAYA. Skripsi thesis, Universitas Airlangga.