Nidya Ayu Arina and Aldila Dwi Jayanti and Praptini Yulianti and Luky Bagas Prokoso (2020) An Effort to Mitigate Deviant Behaviour in the Workplace: Does Justice Matter? International Journal of Innovation Creativity and Change, 11 (11). pp. 521-537. ISSN 2201-1323, eISSN: 2201-1315

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Abstract

A salesperson is required to interact with internal companies and external parties. In this case, the customer. Several research studies rank salespersons among the most unethical professional jobs. This study is carried out on 312 salespersons through online surveys. The research found that the injustices felt by the salesperson are proven to significantly influence their deviant work behaviour. Furthermore, the existence of moral disengagement in the salesperson can also mediate the influence of organisational injustice on the deviant work of the behaviour, partially.

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