Dianing Kumalaretna and Praptini Yulianti (2019) Pengaruh Role Overload, Role Conflict dan Role Ambiguity terhadap Kinerja Karyawan dengan Dukungan Sosial sebagai Moderating Variabel pada Karyawan PT Y di Surabaya. Arthavidya Jurnal Ilmiah Ekonomi, 21 (2). pp. 177-184. ISSN 2579-6070, eISSN: 2579-6070

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Abstract

This study aims to determine the level of job stress among production employees in a manufacturing company, to measure the level of employee performance, and test the effect of work stress of Role Overload, Role Conflict and Role ambiguty on employee performance. Then this study examined the role of moderation from social support (from supervisors and coworkers) about the relationship mentioned above. This research is a quantitative study using a questionnaire. All data were collected through a survey and filled by 50 production workers in a manufacturing company in Surabaya. The sampling method suitable for this study. PLS method is used for statistical data analysis. The results showed a significant negative relationship between role overload and performance, a non-significant negative relationship between role conflict and performance, a negative relationship between role ambiguity and performance. Support from coworkers and superiors has a significant moderating effect on role overload and role ambiguity.

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