Pengoptimalan Koordinasi Dan Komunikasi Tiap Section Di Front Office Department Dalam Upaya Meningkatkan Mutu Kualitas Pelayanan Di Oakwood Hotel And Residence Surabaya Repository

Pengoptimalan Koordinasi Dan Komunikasi Tiap Section Di Front Office Department Dalam Upaya Meningkatkan Mutu Kualitas Pelayanan Di Oakwood Hotel And Residence Surabaya

Anthony Gilbert (2019) Pengoptimalan Koordinasi Dan Komunikasi Tiap Section Di Front Office Department Dalam Upaya Meningkatkan Mutu Kualitas Pelayanan Di Oakwood Hotel And Residence Surabaya. Tugas Akhir D3 thesis, UNIVERSITAS AIRLANGGA.

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Official URL: http://www.lib.unair.ac.id

Abstract

Pengoptimalan koordinasi dan komunikasi antar section di Front Office Department yang baik dan sesuai dengan prosedur yang berlaku, dapat meningkatkan mutu kualitas makanan dan pelayanan yang baik kepada customer hotel. Menurut penelitian penulis, tingkat pengoptimalan mutu kualitas pelayanan di Front Office Department OAKWOOD Hotel and Residence Surabaya, pada section Customer Service Representative terutama, sudah optimal dan baik. Namun, pengoptimalan koordinasi dan komunikasi tiap section harus selalu dikembangkan, agar mampu menemukan shortcut yang bisa meningkatkan mutu kualitas pelayanan di Front Office Department OAKWOOD Hotel and Residence Surabaya.

Item Type:

Thesis (Tugas Akhir D3)

Additional Information:

KKB KK-2 FV MP 04/20 Gil p

Uncontrolled Keywords:

komunikasi ; front office ; oakwood hotel

Subjects:

L Education > LB Theory and practice of education > LB5-3640 Theory and practice of education > LB2300-2430 Higher education > LB2341-2341.95 Supervision and administration. Business management

Divisions:

15. Fakultas Vokasi > Departemen Bisnis > D3 Manajemen Perhotelan

Creators:

Creators	NIM
Anthony Gilbert	NIM151611113058

Contributors:

Contribution	Name	NIDN / NIDK
Thesis advisor	Edwin Fiatiano	NIDN0002117301

Depositing User:

mrs siti muzaroh

Date Deposited:

15 Dec 2020 07:51

Last Modified:

15 Dec 2020 07:51

URI:

http://repository.unair.ac.id/id/eprint/101701

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