Mulyono, - and Endang Dwiyanti, - and Thinni Nurul Rochmah, - and Indriati Paskarini, - and Meirina Ernawati, - and Putri Ayuni Alayyannur, - (2020) Using Community Satisfaction Index to Assess the Community Health Center, Jombang District. International Journal of Innovation, Creativity and Change, 12 (12). pp. 25-36. ISSN 2201-1323

	Text (Turnitin) 3 Using Community Satisfaction Index.pdf Download (2MB)
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Abstract

The government of Jombang District needs to continue to improve the quality of services to the community as recipients of public services. One of the efforts to improve the quality of public services is by arranging the Community Satisfaction Index as a benchmark to assess the level of service quality and based on the Law Number 25 the Year 2009 concerning about Public Services. Community Health Center is owned by the government and has workers to serve the community. Methods: This research is observational research that used quantitative method. The quantitative approach was made by distributing community satisfaction index questionnaire. The data collection was done in July 2017. The numbers of the sample were 196 respondents from eight Community Health Centers chosen through accidental sampling method. Results: The result of this study was the assessment of CSI per element indicating that the element of officer responsibility has the lowest value in the Community Satisfaction Index (CSI) which was as much as 69,898%. In comparison, the highest percentage value of CSI was suitable for the requirement with a percentage value of 75.638%. The calculation of CSI on all elements showed that Community Health Services have good performance. Conclusions: The conclusions are all elements of CSI need to be improved to be categorised as very good.

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