Citra Indraswari, - and Ari Prasetyo, - (2017) Conflict Management of Business Activities in Islamic Perspective Studied on Puspa Agro Central Market in East Java. Educational Research International, 6 (2). pp. 177-186. ISSN 2307-3721, eISSN:2307-3713

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Abstract

Conflict is something that can not be separated in the process of management of the company. Conflict that managed well will be able to make a positive contribution to the business activities and the achievement of corporate goals. This study used a qualitative research methodology with a case study approach. The selection of a qualitative methodology based on the problem formulation used in this study. The results of this study indicate that the conflicts that happened in management Central Market Puspa Agro caused by internal and external factor. Internal factor is derived from obscurity powers, functions and roles, monitoring and evaluation weakness, slowness of responds to the problems, the competence of individual differences, the target and task interdependence. External factors consist of the presence of government policies and industry demands. The effect of conflicts are functional and dysfunctional. Conflict management is applied by stimulation , reduction of conflict and conflict resolution methods.

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