Ririn Tri Ratnasari, - and Sri Gunawan, - and Achsania Hendratmi, - and Dina Fitrisia Septiarini, NIDN. 0719097702 and Sri Herianingrum, - (2019) Trust Consequences for Medical Tourism. In: The 3rd International Conference Postgraduate School - ICPS 2019, 30 July 2019, Universitas Airlangga, Surabaya.

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Abstract

The purpose of this study is to identify the extent of the potential development of medical services in hospitals with the concept of medical tourism that can be applied in Indonesia. The research design used in this study is a quantitative method of causality, which was conducted by an online survey of 100 outpatients who had their health checked in hospitals in Indonesia. The sampling technique was done by purposive non random sampling. Data analysis techniques are performed using Partial Least Square. The results of this study, it was shown that the patient's trust influenced the recommendations made by patients who had previously taken medical treatment at hospitals in Indonesia categorized as having tourist facilities in the hospital area where patients were treated, such as in Surabaya, Yogyakarta and Jakarta with international standard facilities and at the same time have medical equipment that is not inferior to overseas hospitals. In addition, the trust of the patients also affected the intention to revisit at hospitals in Indonesia compared to abroad such as Malaysia, where the hospital was the same place where the patient had previously performed a health check.

Item Type:	Conference or Workshop Item (Paper)
Uncontrolled Keywords:	Trust, Recommendation, Intention to Revisit, Medical Tourism
Subjects:	H Social Sciences H Social Sciences > HG Finance H Social Sciences > HG Finance > HG4301-4480.9 Trust services. Trust companies
Divisions:	04. Fakultas Ekonomi dan Bisnis > Ekonomi Syariah
Creators:	Creators NIM Ririn Tri Ratnasari, - NIDN0026117504 Sri Gunawan, - NIDN0022126203 Achsania Hendratmi, - NIDN0730127503 Dina Fitrisia Septiarini, NIDN. 0719097702 dina.fitrisia@feb.unair.ac.id Sri Herianingrum, - NIDN0007026907
Depositing User:	Tn Sugeng Riyanto
Date Deposited:	21 Feb 2022 12:18
Last Modified:	21 Feb 2022 12:18
URI:	http://repository.unair.ac.id/id/eprint/113695
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