Charissa Kezia Rahmawati, - and Bayu Arie Fianto, - (2020) Analisis Deskriptif Pada Dimensi Kualitas Layanan Mobile Banking (M-Banking) Terhadap Kepuasan Nasabah Perbankan Syariah. Jurnal Ekonomi Syariah Teori dan Terapan, 7 (6). pp. 1118-1127. ISSN 2407-1935, eISSN : 2502-1508
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Abstract
This research presents an initial study of customer satisfaction as measured by five mobile banking (m-banking) quality services dimensions using descriptive statistics and mean score. The survey data were obtained from 100 respondents of mobile banking (m-baking) users by using a purposive sampling method. The data is processed using validity and reliability test to check the quality of the data. The results shown in this research are explanatory or extracting information on which factors the customer shows high and low satisfaction.
| Item Type: | Article | ||||||
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| Uncontrolled Keywords: | Customer Satisfaction, Descriptive Statistic, Mobile Banking, Quality Service Dimension | ||||||
| Subjects: | H Social Sciences H Social Sciences > HG Finance H Social Sciences > HG Finance > HG1-9999 Finance > HG1501-3550 Banking |
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| Divisions: | 04. Fakultas Ekonomi dan Bisnis > Ekonomi Syariah | ||||||
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| Depositing User: | Tn Sugeng Riyanto | ||||||
| Date Deposited: | 18 May 2022 07:53 | ||||||
| Last Modified: | 21 Oct 2022 13:58 | ||||||
| URI: | http://repository.unair.ac.id/id/eprint/116333 | ||||||
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