Dian Ekowati, - (2019) Territoriality, Psychological Ownership and Emotion: Organizational Change in Public Service Organizations. International Journal of Innovation Creativity and Change, 9 (8). pp. 217-237. ISSN pISSN: 2201-1323, eISSN: 2201-1315; (In Press)

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Abstract

This study aims to investigate the dynamics of organizational change within public service organisations. More specifically, it explores the idea of territoriality, psychological ownership and emotion taking place during change. While territoriality is often associated with either animal or anthropological and sociological terms, this study employs such termsto instead reflectorganizational territoriality. The study took place in three public organisations in Indonesia, including one-stop-service for licensing, vehicle registration, taxing and a state-owned insurance enterprise. Qualitative method informed by grounded theory was employed to analyse information gathered through semi-structured interviews with 35 respondents. The study exposed that people’s involvement toward change determines their psychological ownership, reflecting territorial behaviour and impacts on their emotion toward the change. High involvement individuals showed rather different dynamics compared to those with less involvement. This study contributes to the idea that territoriality, psychological ownership and emotion may reflect people’s acceptance as well as resistance to the existing changes and subsequent change initiatives. While generalisation is not sought in this qualitative research, further research is encouraged to examine the proposed findings. The paper includes implications for how changes in organisations can be managed better by understanding the sources of resistance to change, especially those related to the emotions of people and howthey result in the acts of territoriality. This study fulfils the need for literature capturing the dynamic of change from the perspective of organisational territoriality

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