Organizational Change in Public Service Repository

Organizational Change in Public Service

Dian Ekowati, - (2021) Organizational Change in Public Service. International Research Journal of Business Studies, 14 (2). pp. 159-170. ISSN pISSN: 2089-6271, eISSN: 2338-4565;

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Abstract

This study aims to investigate institutional logic underlying the initiation of the change management process in public sector organizations. Organizational Institutionalism is used to frame the analysis. The study itself took place in three different public organizations in the Province of East Java, including a one-stop service for licensing as well as that of vehicle registration, taxing, and insurance and also from the local health authority. The qualitative method was employed to analyze information gathered through semi-structured interviews with 35 respondents. Data were analyzed by using an approach informed by grounded theory. The studyunveiled various institutional logics underlying the adoption of changes and innovation in organizations. It ranged from the most common reason for improving performance gaps up to the need to clean the organization’s name and build a better image. The study contributes to the idea that an organization’s previous experiences, as well as perceived institutional character, affect the need to conduct changes.

Item Type:

Article

Uncontrolled Keywords:

Organizational Change, public service, innovation,Indonesia, institutional logics

Subjects:

H Social Sciences > HC Economic History and Conditions
K Law > K Law (General) > K1-7720 Law in general. Comparative and uniform law. Jurisprudence > K(520)-5582 Comparative law. International uniform law > K3820-3836 Economic constitution, policy, planning, and development

Divisions:

04. Fakultas Ekonomi dan Bisnis > Doktoral Ilmu Manajemen

Creators: