Moch. Amriza, - and BINTORO WARDIYANTO, - and Antun Mardiyanta, - (2020) Quick and Accurate Fast Online Outpatient Registration System (Si Palin Ceria) Tuban District General Hospital. In: Advances in Social Science, Education and Humanities Research. 4th International Conference on Arts Language and Culture (ICALC 2019), 421 . Atlantis Press, pp. 609-619. ISBN 2352-5398

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Abstract

Public service is a benchmark of the most visible performance of the government. The community can directly assess the performance of the government based on the service it receives. For this reason, the quality of public services in all ministries / institutions is a fundamental matter that must be immediately improved. Good and quality public services are citizens' rights as well as the constitutional obligations of the state. The thought of public service innovation is inseparable from the still slow improvement of public quality as a manifestation of bureaucratic reform, while the ongoing process of bureaucratic reform is carried out by the Government that aspires to World Class Government (World Class Government) expected to be achieved in 2025 the public should ideally grow out of organizational culture, because it is expected to develop and sustainably encourage accelerating the improvement of the quality of public services.Public service innovation should reach a broader goal, which is to accelerate the improvement of the quality of public services. RSUD Tuban Regency issued Innovation with "Si Palin Ceria" application (Quick and Accurate Fast Online Outpatient Registration System), with this application patients can register from home for D-7 days until D-day service. Patients can go directly to a special window without queuing. This application has been bridging with the Population Administration Information System (SIAK) of the Population and Civil Registry Office of Tuban Regency and the Hospital Management Information System (SIMRS). Application is expected to facilitate the public in enjoying health services

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