NIHAYATUL MUNAA (2015) ANALISIS PELAKSANAAN MANAJEMEN PELAYANAN PASIEN BPJS DAN KEPUASAN KERJA PERAWAT SEBAGAI UPAYA MENINGKATKAN KEPUASAN PASIEN BPJS ( Studi di Poli Spesialis Rawat Jalan RSI Jemursari Surabaya). Skripsi thesis, UNIVERSITAS AIRLANGGA.
![]() |
Text (Halaman Judul)
1. Halaman Judul .pdf Download (323kB) |
![]() |
Text (Abstract)
2. Abstract .pdf Download (277kB) |
![]() |
Text (Daftar Isi)
3. Daftar Isi .pdf Restricted to Registered users only until 7 February 2023. Download (320kB) | Request a copy |
![]() |
Text (Bab I)
4. Bab I Pendahuluan .pdf Restricted to Registered users only until 7 February 2023. Download (324kB) | Request a copy |
![]() |
Text (Bab II)
5. Bab II Tinjauan Pustaka.pdf Restricted to Registered users only until 7 February 2023. Download (454kB) | Request a copy |
![]() |
Text (Bab III)
6. Bab III Kerangka konseptual.pdf Restricted to Registered users only until 7 February 2023. Download (286kB) | Request a copy |
![]() |
Text (Bab IV)
7. Bab IV Metode Penelitian.pdf Restricted to Registered users only until 7 February 2023. Download (445kB) | Request a copy |
![]() |
Text (Bab V)
8. Bab V Hasil Penelitian.pdf Restricted to Registered users only until 7 February 2023. Download (656kB) | Request a copy |
![]() |
Text (Bab VI)
9. Bab VI Pembahasan.pdf Restricted to Registered users only until 7 February 2023. Download (367kB) | Request a copy |
![]() |
Text (Bab VII)
10. Bab VII Kesimpulan dan Saran.pdf Restricted to Registered users only until 7 February 2023. Download (276kB) | Request a copy |
![]() |
Text (Daftar Pustaka)
11. Daftar Pustaka.pdf Download (282kB) |
![]() |
Text (Lampiran)
12. Lampiran.pdf Restricted to Registered users only until 7 February 2023. Download (852kB) | Request a copy |
Abstract
National Health Coverage is a new policy from government with aim to protect people from unpredictable condition that threaten in health. In Indonesia, National Health Care performed by Badan Penyelenggara Jaminan Kesehatan (BPJS). RSI Jemursari Surabaya is one of private hospital that cooperates with BPJS. The new policy make patient has a little understanding about BPJS and cause the increase of complaint and decrease patient satisfaction. The Objectives of this study were to analyze analyze the implementation of management function in health care services especially for BPJS patient by the manager, work satisfaction of nurses, and patient satisfaction This was an observational descriptive research with cross sectional design research. Data was collected through interview with the manager of BPJS patient services and 96 BPJS patient, and also questionnaire for 26 nurses in out-patient care. Subjects were selected by total sampling. This research was conducted in RSI Jemursari Surabaya. The result for this research is the implementation of management function in BPJS patient health services is optimal. It is found that nurses work satisfaction is low in income aspect with the rate is 57,7%. Patient satisfaction is still under standard in reliability aspect with the rate is 82,3% and assurance 85,4%. The conclusion for this research was the management must be consider to fulfill the need of nurse and patient in order to create an optimal health services.
Item Type: | Thesis (Skripsi) | ||||||
---|---|---|---|---|---|---|---|
Additional Information: | KKC KK FKM. 177/15 Mun a | ||||||
Uncontrolled Keywords: | JOB SATISFACTION; PATIEN SATISFACTION; MEDICAL CENTERS | ||||||
Subjects: | R Medicine > RA Public aspects of medicine > RA1-1270 Public aspects of medicine > RA1-418.5 Medicine and the state > RA399 Regulation of medical practice. Evaluation and quality control of medical care. Medical audit | ||||||
Divisions: | 10. Fakultas Kesehatan Masyarakat | ||||||
Creators: |
|
||||||
Contributors: |
|
||||||
Depositing User: | S.Sos. Sukma Kartikasari | ||||||
Date Deposited: | 15 Dec 2015 12:00 | ||||||
Last Modified: | 28 Apr 2020 01:59 | ||||||
URI: | http://repository.unair.ac.id/id/eprint/22842 | ||||||
Sosial Share: | |||||||
Actions (login required)
![]() |
View Item |