Ririt Kurnia Sari (2015) KEBIJAKAN E-GOVERNMENT (Studi Implementasi Program Layanan Surabaya Single Window Di Dinas Pekerjaan Umum Cipta Karya Dan Tata Ruang Kota Surabaya). Thesis thesis, UNIVERSITAS AIRLANGGA.

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Abstract

E-government policy is one of the Indonesian government innovations in the public service field. Surabaya is a city that implementing e-government policy, it is on the licensing service. Why is the licensing service? Because according to the Ombudsman, the licensing service is one of public services field which has a low compliance to the implementation of UU 25/2009 about Public Service that the process of licensing is often complained by the people. So that, Surabaya launched online licensing service program Surabaya Single Window. This research aims to find out, explore and describe the phenomena occurring in the implementation of online licensing service program Surabaya Single Window based on Perwali Surabaya 28/2013. It is done by identifying the factors that affect the implementation of the online licensing service program Surabaya Single Window in Department of Public Works Human Settlements and Spatial (DPUCKTR) Surabaya City. This research is a qualitative descriptive type with the determination of the informant by purposive sampling technique in DPUCKTR Surabaya and the researcher adopting e-government theory proposed by Richard Heeks and Palvia & Sharma, and the theory of public policy implementation proposed by George C. Edward III, Grindle, and Purwanto & Suliyastuti. The conclusion of this study is the implementation of online licensing service program Surabaya Single Window in DPUCKTR Surabaya have not been effective, with several things that cause, among other things: the lack of staff, there is no understanding between implementor and supervisor, and the spread of responsibilities and division of tasks is less clear.

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