RIZKY PRATAMA PUTRA, 041014089 (2014) PENGARUH KUALITAS PELAYANAN ISLAMI TERHADAP KEPUASAN DAN LOYALITAS NASABAH BANK BRISYARIAH SURABAYA. Skripsi thesis, UNIVERSITAS AIRLANGGA.
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Abstract
Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan Islami terhadap kepuasan dan loyalitas nasabah Bank BRISyariah Surabaya. Metode penelitian yang digunakan adalah pendekatan kuantitatif. Penelitian ini menggunakan sampel berjumlah 9
| Item Type: | Thesis (Skripsi) | ||||||
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| Additional Information: | KKB KK-2 FEB. EI. 75/14 Put p | ||||||
| Uncontrolled Keywords: | CUSTOMER SATISFACTION; CUSTOMER LOYALTY | ||||||
| Subjects: | H Social Sciences > HJ Public Finance > HJ9-9940 Public finance > HJ9701-9940 Public accounting. Auditing | ||||||
| Divisions: | 04. Fakultas Ekonomi dan Bisnis > Ekonomi Syariah | ||||||
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| Depositing User: | Unnamed user with email indah.fatma@staf.unair.ac.id | ||||||
| Date Deposited: | 07 Nov 2014 12:00 | ||||||
| Last Modified: | 12 Jun 2017 14:51 | ||||||
| URI: | http://repository.unair.ac.id/id/eprint/3351 | ||||||
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